Customer Care
Shipping Policy:

Sue Campus Design makes every effort to ship items in inventory within 5 business days. Those items with extended delivery time reflect availability of materials. If I cannot ship your order within the time stated, I will notify you via e-mail with an estimated arrival date. If your order is time sensitive please contact me. Currently, items can be shipped only to U.S. addresses.

All shipments are by USPS Priority Mail Insured. Express Mail Insured is available if requested via an email. Shipping by priority insured is calculated in the shopping cart based on package value. Packages are sent with delivery confirmation from the USPS to your email address when provided.

Priority Mail: (2-3 days approximate delivery)
Express Mail: (2-day guaranteed delivery)

USPS Priority Mail Rates: (Includes Insurance)
Package Value Shipping
$00.01-$50.00 $6.25
$50.01-$100.00 $6.65
$100.01-$200.00 $7.05
$200.01-$300.00 $9.20
$300.01 and up $10.00
Express Mail Insured $19.50

Free Gift Wrap:

Each piece of beautifully designed jewelry is individually gift wrapped in a silver box and accented with a blue ribbon.

Return Policy:

I am fully confident that you will be pleased with your purchase. However, if you do wish to return it for a full refund, you may do so within 7 days from the date received. Please notify us by email that you are returning the item. Once we receive your item we will email you to let you know your item has been received and your return has been processed.

  • Shipping charges are non-refundable.
  • Returns must be sent prepaid insured via Parcel Post
    in a hard box.
  • Damage claims due to shipping must be made within 5 days of receipt of goods.
  • It is understood that custom order pieces are not returnable.
Repairs:

Sue Campus Design stands behind the workmanship of our product, however should your jewelry require repair in the future, please contact us via email at info@suecampusdesign.com.

Repairs must be sent insured via Parcel Post in a hard box. Charges may apply.

Sizes:

All necklaces are made a standard 18-inch length unless otherwise noted. If you would like a different length, please specify in the special instructions of the jewelry order form or via email. Adjustments in length will be made when possible. An extension chain can often be added to vary the length of the necklace.

Clasps and Earring Wires:

All necklaces are made with one of three closings; sterling silver toggle clasp, large lobster clasp, or S-clasp.(see photos in necklaces). All earrings are available with sterling silver eurowire, ball posts or simple french earwire. If you have a preference for one in particular, please let me know which you desire in the special instruction section of the order form or via email.

Gallery of Limited Editions:

I selected some examples of limited edition pieces to show broader aspects of my work. Please use these items as a design guideline for similar designs can be made using beads of your choice. Prices will be quoted depending on the bead selection. For information on a limited edition design, please refer to the Product Code in your inquiry and send via email to info@suecampusdesign.com.

Custom Orders and Special Requests:

I welcome custom orders and have designed jewelry gifts for special occasions. If you are interested in a custom piece, email your request to me at info@suecampusdesign.com and I will communicate with you via email or by phone as we work out your special design. Custom orders require 50% advanced payment and balance on completion.

Privacy Policy

I will not disclose your personal information or email address to anyone else or use it for any other purpose than to complete your order and communicate with you.

Sue Campus Design cannot be responsible for any liability that may occur from the purchase of this product.